Privacy Policy

This Privacy Policy sets out how we,Iris Claims Solutions Ltd, collect and process your personal data through your use of this website, www.irisclaimssolutions.com (our website)

We are committed to keeping your personal information secure, private and confidential.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Iris Claims Solutions Ltd (ICS).
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Website refers to Irisclaimssolutions.com
Service refers to the Website.
Country refers to: United Kingdom
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Personal Data is any information that relates to an identified or identifiable individual.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Why we collect your information

Insurance claims

We need your information or that of your client’s information in order to complete the processing of your claim. Your information compromises of all of the information your insurance company has given to us. We will only collect the information we need for a legitimate interest so that we can provide our services to you and the insurance company.

Recruitment

If you apply for a position at Iris Claims Solutions we will request your contact details and curriculum vitae (CV). The information contained on the contact form and in your CV will only be used in connection with a vacancy within ICS.

What information will we collect?

In order for us to offer our services we may collect the following information:

Email address
First name and last name
Phone number
Address/Postal code
Vehicle details
Policy information
Details of previous insurance claims
Details of any current insurance claims
Medical records
Employment details and information
Previous employment

How we may collect your personal data

We may obtain personal information by directly interacting with you either by telephone, video call, post, email or directly meeting with you.

We may also obtain information about you from other sources such as:

The other party to the claim (Claimant/defendant) or through any witnesses, witness experts, other loss adjusters, insurance companies, solicitors and claims handlers.
Other insurance market participants, such as insurers, brokers, or other intermediaries.
Credit reference agencies
Anti-fraud databases
Government agencies
Through social media and other databases within the public domain.

Use of Your Personal Data

We will only use your personal data when the law allows us to. We will only collect you’re your data for legitimate business interests, namely the handling of your claim made under an insurance policy.

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your claim – throughout the direction of your claim, we may contact you to discuss certain aspects of it.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

Dealing with other people.

It is our policy only to deal with the person/persons who is names on the insurance policy. If you would like someone else to deal with the claim on your behalf we will require consent from you.

We may share your personal information in the following situations:

Insurer – On all claims your information will be provided to the insurer who holds the relevant policy.
For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
Relevant Authorities: The information commissioners office, Solicitors, National Crimes Agency, The Serious Fraud Office and any other authority which require the reporting of activities in certain circumstances.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates joint venture partners or other companies that We control or that are under common control with us.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By visiting this page on our website: www.irisclaimsolutions.com/privacypolicy