unreported claims

Our unreported claims service enables the client to reduce the frequency they are left to accept liability on a without prejudice basis if they have not been able to contact their insured.

ICS will utilise a number of tactics in order to investigate such incidents including:

• Tracing and contacting your client over the telephone
• Cold calling at their home address or place of work.
• Completing CPR compliant statements from them on the circumstances.

Our team are very experienced in dealing with these types of incidents and should your client deny liability or even denying the incident ever occurred. We will follow this up in taking a CPR compliant no knowledge statement, covering off their location at the time of the incident, assess the level of damage to their vehicle and review any CCTV which may be in the surrounding area.